Case Stories

Making a Real Difference to People’s Lives

It is heart-warming to hear of the many case stories where Mid-Wales Housing has made a real difference to people’s lives.  Here are just a few examples of how we have achieved this during the year.

Successful Partnership Working to Resolve Neighbourhood Issues

The Association recognises that all tenants are entitled to a quiet enjoyment of their homes and it takes a very serious view of those few tenants who are inconsiderate to others.  Therefore our Community Housing Team dedicates a considerable amount of their time in visiting tenants and discussing issues with the parties involved.

Unfortunately, immediate resolutions are not always possible and the Association then explores other ways of resolving the more major issues including mediation and the involvement of Neighbourhood Policing Teams and signposting towards appropriate support agencies.

One such case that the Association has been involved in during the year, related to the mis-use of the communal areas and the children’s play area from neighbours at the Heol Rhedyn estate in Newtown. The Association’s Community Housing Officer visited the Mr. Hicklin a resident at Heol Rhedyn to discuss the problems he was experiencing on the estate. The Community Housing Officer involved the local Neighbourhood Policing Team and through partnership work with them the issue has now been satisfactorily resolved.  Sian Hopwood, Community Housing Officer said: “On this particular case joint working between our tenant, and the Neighbourhood Policing Team has proven how working in partnership really does make a difference. We even organised a fun football coaching session for residents’ children to enforce the message. Children no longer use the roadway as a football pitch, which not only resolves the noise complaint but also ensures that the children are able to play in a safe environment."

The way in which the case was dealt with was excellent – I can’t knock it. The joint working approach between Mid-Wales Housing and the Police gives me confidence in the way the estate is managed and I would be happy to report any further problems I may have.

Mr. Hicklin

PCSO Graham Jennings from the Newtown Neighbourhood Policing Team added: “It is only by working in partnership with other agencies that we hopefully manage to bring matters to a satisfactory conclusion, which is predominantly the case when I have worked with Mid-Wales Housing. My PCSO and police officer colleagues, also hold Mid-Wales Housing in very high esteem which is very pleasing, you are always willing to listen to our community based issues.”

Police officer, resident and MWHA team member

Young Couple Move into Their New Home

Amelia and Erin Draper, a young couple from Llandrindod Wells, first approached Mid-Wales Housing, through the Common Housing Register, for housing in the area. They were living in a caravan which was extremely cold in winter and an unsuitable permanent place in which to live. The couple were expecting their first child and were therefore anxious to find a suitable home for their new family. Ernie Capener, the Association’s Community Housing Officer, arranged a viewing of a vacant property at one of Mid-Wales Housing’s estates in Llandrindod Wells, which the couple were pleased to accept.

Since moving to their new home in early 2017, the couple have settled in well and a few months later were pleased to announce the arrival of a baby boy.

Amelia and Erin said: “We are so pleased about our new home, we chose the paints as we were offered a free paint pack and really enjoyed decorating it together. The neighbours are so friendly and there are so many kids playing outside it feels like a lovely safe environment to have our baby growing up in, we are so happy.”

Ernie Capener, the Association’s Community Housing Officer said: “We are so pleased to welcome Amelia and Erin as tenants of Mid-Wales Housing Association. It is great to see that they have settled in well into their new home with their young baby and are interested in creating a thriving community.”

Troed y Rhiw


The neighbours are so friendly and there are so many kids playing outside it feels like a lovely safe environment to have our baby growing up in, we are so happy.

Neighbourhood tenant


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